Corporate Office Properties Trust Inc. corporation that specializes in office development, and describes itself as "a fully integrated, self-managed real estate investment trust that focuses on the acquisition, development, ownership, management and leasing of suburban office properties primarily in select Mid-Atlantic submarkets." Company headquarters is in Columbia, Maryland.
|Key people||Stephen E. Budorick, President & Chief Executive Officer Paul R. Adkins, Executive Vice President & Chief Operating Officer Holly G. Edington, Senior Vice President – Human Resources Anthony Mifsud, Executive Vice President & Chief Financial Officer David L. Finch, Vice President, General Counsel|
|Headquarters||Columbia, Maryland, United States of America|
|Traded as||NYSE: OFC S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Corporate Office Properties Trust sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Corporate Office Properties Trust with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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We have estimated the Net Promoter Score of Corporate Office Properties Trust based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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