Corning Incorporated is an American manufacturer of glass, ceramics, and related materials, primarily for industrial and scientific applications. The company was known as Corning Glass Works until 1989, when it changed its name to Corning Incorporated. In 1998, Corning divested itself of its consumer lines of CorningWare and Corelle tableware and Pyrex cookware selling them to World Kitchen, but still holds an interest of about 8%. As of 2014, Corning had five major business sectors: Display Technologies, Environmental Technologies, Life Sciences, Optical Communications, and Specialty Materials. Corning is involved in two joint ventures: Dow Corning and Pittsburgh Corning. Quest Diagnostics and Covance were spun off from Corning in 1996. Corning is one of the main suppliers to Apple Inc. since working with Steve Jobs in 2007 to develop the iPhone.
| Products | Specialty glass Ceramics Optical fiber Cable, hardware & equipment Emissions control technology LCD glass Life sciences products |
|---|---|
| Divisions | Display technologies, telecommunications, environmental technologies, specialty materials, life sciences |
| Key people | Wendell P. Weeks (Chairman, CEO, and President) |
| Traded as | NYSE: GLW S&P 500 Component |
| Industry | Glass & Ceramic Materials |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Network and Other Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Corning sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Corning with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Corning based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.