Copart, Inc., headquartered in Dallas, Texas, is a provider of online vehicle auction and remarketing services in the United States and has acquired or opened operations in Germany,Ireland, Brazil, Spain, the United Arab Emirates, and India.
Copart provides vehicle sellers with a range of services to process and sell salvage and clean title vehicles over the Internet using its patented virtual auction technology.
Copart's buyers are principally used vehicle dealers, dismantlers, rebuilders, exporters and, at some facilities, the general public. Vehicle sellers at Copart auctions consist primarily of insurance companies but also include banks and financial institutions, charities, vehicle dealers, fleet operators, government agencies and rental car companies. Copart has partnered with many brokers like Abetter.bid who offer various value added services such as bidding and buying advice, repair services, transportation, export shipping, etc.
The majority of vehicles Copart sells on behalf of insurance companies are either damaged vehicles deemed a total loss or not economically repairable by the insurance companies or are recovered stolen vehicles for which an insurance settlement with the owner has already been made.
|Key people||Willis J. Johnson (Chairman) A. Jayson Adair (CEO) Vincent W. Mitz (President)|
|Revenue||US$1,163,489 (2014) Dollar figures in 000s|
|Founded||Vallejo, California (1982) ((1982))|
|Traded as||NASDAQ: CPRT S&P 400 Component|
|Headquarters||Dallas, Texas, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Automotive Aftermarket is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Copart, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Copart, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Copart, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.