Convergys Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

1

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cablebroadband service providers. They have approximately 130,000 employees across 33 countries.

Quick facts about Convergys Corporation

Key people

Andrea Ayers (CEO)) Andre S. Valentine (CFO) Claudia Cline (Exec VP/General Counsel) Michael L Wooden (CCO) Marjorie Connelly (COO)

Products

Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, Customer Management, Solutions etc.

Industry

Customer Management Information Management Outsourcing Consulting Professional Services

Headquarters

Cincinnati, Ohio, United States

Traded as

NYSE: CVG S&P 400 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Convergys Corporation's estimated NPS of 1 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / EDP Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Convergys Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Convergys Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Convergys Corporation

Company Industry Score
Cleeng Technology / Software 1
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Accenture Consulting Technology / Other 1
Dish Telecommunications / Cable/TV service 1
ESPN Consumer Brands / Entertainment 2
Mediacom Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
CIGNA Insurance / Health and Life Insurance -1

We have estimated the Net Promoter Score of Convergys Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.