Constant Contact logo Constant Contact Net Promoter Score 2018 Benchmarks

Last known Net Promoter Score is

20

Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in San Francisco; Loveland, Colorado; New York, New York; Delray Beach, Florida; and London, United Kingdom.

Quick facts about Constant Contact

Revenue US$331.7 million (2014)
Website www.constantcontact.com
Headquarters Waltham, Massachusetts
Operating income US$19.8 million (2014)
Net income US$14.3 million (2014)

Net Promoter Score for Top Brands compared with Constant Contact

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Software is 56.



Browse NPS benchmarks

Customer.guru survey demo

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Constant Contact sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Constant Contact with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Technology / Software companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Constant Contact

Net Promoter Score benchmark sources

Score Date Source
20
2015-12-09 http://www.pcmag.com/article2/0,2817,2496279,00.asp

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