Consolidated Edison, Inc., commonly known as Con Edison or Con Ed, is one of the largest investor-owned energy companies in the United States, with approximately $13 billion in annual revenues as of 2016, and over $47 billion in assets. The company provides a wide range of energy-related products and services to its customers through its subsidiaries:
|Number of employees||2016: 14,796 total employees for Consolidated Edison, Inc., which includes 13,383 for Con Edison Company of New York, 1,131 for Orange and Rockland Utilities, Inc., and 282 employees for Consolidated Edison's Inc.'s competitive energy businesses.|
|Headquarters||4 Irving Place, New York City, New York, United States|
|Traded as||NYSE: ED DJUA Component S&P 500 Component|
|Founded||1823 as the New York Gas Light Company|
|Area served||New York metropolitan area|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Utilities: Gas and Electric is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Consolidated Edison sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Consolidated Edison with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Consolidated Edison based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.