The South Central Connecticut Regional Water Authority is a public water supply utility in Connecticut, United States.
The Authority supplies water in a 15-town region with a population of about 400,000. It was established in 1977 by the Connecticut Legislator. Historically it was the water supplier in the towns of Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven and Woodbridge. In January 2008, it merged with the former Ansonia division of Birmingham Utilities, which added Ansonia, Derby, and Seymour to its service area.
The Regional Water Authority is a non-profit public corporation, but its core business was originally established and operated as the New Haven Water Company, a private business.
The Authority produces about 55 million gallons of water daily. One of its conduits is the Genesee Tunnel.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Water Supply is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Connecticut Water Service, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Connecticut Water Service, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Connecticut Water Service, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.