Commvault is a publicly traded data protection and information management software company headquartered in Tinton Falls, New Jersey. It was formed in 1988 as a development group in Bell Labs, and later became a business unit of AT&T Network Systems. It was incorporated in 1996.
Commvault software assists organizations with data backup and recovery, cloud and infrastructure management, and retention and compliance.
|Key people||N. Robert Hammer (Chairman, CEO & President) Al Bunte(Chief Operating Officer)|
|Industry||Data Protection Software Information Management Software|
|Headquarters||1 Commvault Way, Tinton Falls, NJ 07724, United States|
|Traded as||NASDAQ: CVLT S&P 400 Component|
|Revenue||$595.1 million (FY2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CommVault Systems, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CommVault Systems, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CommVault Systems, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.