Community West Bancshares logo Community West Bancshares Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


Community West Bancshares is a registered bank holding company headquartered in California. It wholly owns Community West Bank under the Bank Holding Company Act. The company delivers a wind range of commercial and retail financial services such as various loan and deposit products through the operation of the bank. As of December 31, 2012, the Company had $532.101 million in total assets, $53.049 million in total stockholders' equity and $434.220 million in deposits.

Quick facts about Community West Bancshares

Key people William Peeples (Chairman) Martin Plourd (President & CEO)
Total assets US$ 532.101 million (2012)
Operating income US$ 31.309 million (2012)
Total equity US$ 53.049 million (2012)
Net income US$ 3.173 million (2012)

Net Promoter Score for Top Brands compared with Community West Bancshares

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Community West Bancshares sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Community West Bancshares with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to Community West Bancshares

We have estimated the Net Promoter Score of Community West Bancshares based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.