Community West Bancshares is a registered bank holding company headquartered in California. It wholly owns Community West Bank under the Bank Holding Company Act. The company delivers a wind range of commercial and retail financial services such as various loan and deposit products through the operation of the bank. As of December 31, 2012, the Company had $532.101 million in total assets, $53.049 million in total stockholders' equity and $434.220 million in deposits.
|Key people||William Peeples (Chairman) Martin Plourd (President & CEO)|
|Total assets||US$ 532.101 million (2012)|
|Operating income||US$ 31.309 million (2012)|
|Total equity||US$ 53.049 million (2012)|
|Net income||US$ 3.173 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Community West Bancshares sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Community West Bancshares with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|NatWest Personal Banking||Financial Services / Banking||5|
|Freeview||Telecommunications / Cable/TV service||5|
|Sprint||Telecommunications / Wireless Carrier||5|
|EE||Telecommunications / Wireless Carrier||5|
|Virgin Mobile UK||Telecommunications / Wireless Carrier||7|
|Verizon||Telecommunications / Cable/TV service||7|
|O2||Telecommunications / Wireless Carrier||7|
We have estimated the Net Promoter Score of Community West Bancshares based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.