Brocade Communications Systems, Inc. is an American technology company specializing in data and storage networking products. Originally known for its Fibre Channel storage networks, the company expanded include a wide range of products marketed as third platform technologies. Offerings included routers and network switches for data center, campus and carrier environments, IP and Fibre Channel storage network fabrics; Network Functions Virtualization markets such as a commercial edition of the OpenDaylight Project controller; and network management software that spans physical and virtual devices.
On November 2, 2016, Singapore-based chip maker Broadcom announced they were buying Brocade for about $5.5 billion.
|Products||Fibre Channel backbones, switches, and adapters; SAN extension and encryption; network management applications; Ethernet fabric solutions; IP routing, switching, application traffic management, security, and wireless mobility products|
|Headquarters||San Jose, California, United States|
|Industry||Networking Hardware and Software|
|Number of employees||4,712 (As of February 17, 2016)|
|Traded as||NASDAQ: BRCD S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Communications Systems, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Communications Systems, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Ocado||Consumer Brands / Grocery||-4|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
We have estimated the Net Promoter Score of Communications Systems, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.