CommScope Holding Company, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-5

CommScope Inc. is a multinational telecommunications company based in Hickory, North Carolina, United States, since its founding in 1976. CommScope is a 1997 spin-off of General Instrument and now has over 15,000 employees worldwide, with customers in over 130 countries.

CommScope manufactures SYSTIMAX and Uniprise brands of Enterprise infrastructure of copper Unshielded Twisted Pair cabling, connector panels, jacks and fiber optic cabling, connector panels, racking and metals. CommScope also manufactures environmentally secure cabinets for FTTN and DSL applications.

On October 25, 2010, The Carlyle Group announced it would pay $31.50 a share, or about $2.98 billion, to take CommScope private.

In July 2011, CommScope received the 2010 Communications Solutions Product of the Year Award from Technology Marketing Corporation for its product, Wired For Wireless.

On August 2, 2013, CommScope filed with the SEC to raise up to $750 million in an initial public offering.

Quick facts about CommScope Holding Company, Inc.

Headquarters

1100 CommScope Place SE Hickory, North Carolina 28603, United States

Brands

KRONE, AMP NetConnect, SYSTIMAX, Uniprise

Net income

US$ (71) million (2015)

Operating income

US$ 181 million (2015)

Industry

Telecommunications

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is CommScope Holding Company, Inc.'s estimated NPS of -5 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Radio And Television Broadcasting And Communications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If CommScope Holding Company, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of CommScope Holding Company, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to CommScope Holding Company, Inc.

Company Industry Score
Time Warner Cable Telecommunications / Cable/TV service -5
Sky Telecommunications / Cable/TV service -5
Time Warner Telecommunications / Cable/TV service -5
BBC Media / Cable/TV service -5
Virgin Media Telecommunications / Cable/TV service -6
NatWest Business Banking Financial Services / Banking -6
Ocado Consumer Brands / Grocery -4
Comcast Consumer Brands / Car Manufacturers -3
Telfort Telecommunications / Wireless Carrier -3
US Airways Travel and Hospitality / Airlines -8

We have estimated the Net Promoter Score of CommScope Holding Company, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.