Columbia Sportswear Company is an American company that manufactures and distributes outerwear and sportswear. It was founded in 1938 by Paul Lamfrom, father of present chairperson Gert Boyle. The company is headquartered in Cedar Mill, Oregon, an unincorporated part of Washington County, Oregon, in the Portland metropolitan area near Beaverton. Columbia Sportswear also produces footwear, headgear, camping equipment, skiwear, and outerwear accessories. In 2001, it was the largest American seller of ski apparel.
|Headquarters||Washington County, Oregon (near Beaverton), United States 45°31′46″N 122°49′31″W / 45.52938°N 122.82535°W / 45.52938; -122.82535Coordinates: 45°31′46″N 122°49′31″W / 45.52938°N 122.82535°W / 45.52938; -122.82535|
|Key people||Gert Boyle (Chairman) Timothy Boyle (Chief Executive Officer)|
|Founded||1938; 79 years ago (1938)|
|Products||Outerwear and sportswear|
|Revenue||US$2.1 billion (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Apparel is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Columbia Sportswear sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Columbia Sportswear with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Columbia Sportswear based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.