Colliers International is a Canada-based global commercial real estate services organization with approximately 15,000 employees in more than 500 offices in 68 countries.
Colliers International provides a range of services to commercial real estate users, owners, investors and developers worldwide. Primary services include consulting, corporate facilities, investment services, landlord and tenant representation, project management, urban planning, property and asset management and valuation and advisory services. The organization serves the hotel, industrial, mixed-use, office, retail and residential property sectors.
The firm has headquarters in Toronto, Ontario. Annual revenues are over $2.6 billion In June 2015, it was announced that Jay S. Hennick was appointed Chairman and Chief Executive Officer and Dylan Taylor was named President and Chief Operating Officer.
|Key people||Jay S. Hennick (Chairman & CEO) Dylan Taylor (President & COO) John B. Friedrichsen (CFO)|
|Products||Corporate Solutions; Brokerage Services; Asset and Property Management|
|Headquarters||Toronto, Ontario Canada|
|Traded as||NASDAQ: CIGI TSX: CIGI|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Real Estate is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Colliers International Group Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Colliers International Group Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Colliers International Group Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.