Steven A. Cohen is an American investor, hedge fund manager, and philanthropist. He is the founder of Point72 Asset Management and S.A.C. Capital Advisors both based in Stamford, Connecticut.
He has an estimated net worth of US$13 billion as of February 2017 and is ranked by Forbes as the 72nd richest man in the world, 3rd highest earning hedge fund manager, and the 30th richest person in the United States.
In July 2013, the U.S. Securities and Exchange Commission charged Cohen with insider trading charges; more specifically, he was not charged of insider trading himself but rather with failing to prevent insider trading at his firm, S.A.C. Capital Advisers. The firm's legal counsel authorized a $1.8 billion settlement eventually allowing the firm to release capital restrictions and closed all of its positions by the end of the year. Cohen manages his own money now and is active in the finance community.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cohen & Steers Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cohen & Steers Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Cohen & Steers Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.