Coeur Mining, Inc. is a precious metals mining company listed on the Toronto and New York Stock exchanges. It operates four mines from Alaska to Bolivia and has royalty interests in a four other operating mines. It employs close to 1900 people and in 2012 it was the world’s 9th largest silver producer. In 2013 the company changed its name to Coeur Mining, Inc. from Coeur d’Alene Mines and moved its head office to Chicago, Illinois from Coeur d’Alene Idaho.
|Key people||Mitchell J. Krebs, President and CEO Robert E. Mellor, Chairman of the Board Peter C. Mitchell, Senior VP and CFO Frank L. Hanagarne, Jr,. Senior VP and COO|
|Divisions||Coeur Mexicana S.A. de C.V. ("Coeur Mexicana") Empresa Minera Manquiri ("Manquiri") S.A. Coeur Alaska, Inc. Coeur Rochester, Inc. Coeur Argentina S.R.L.|
|Headquarters||Chicago, Illinois, United States|
|Revenue||US$665.777 million (2016)|
|Operating income||US$69.104 million (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Precious Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Coeur Mining, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Coeur Mining, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Coeur Mining, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.