Codero Hosting is a provider of managed, dedicated, cloud computing, and hybrid hosting services based in Austin, Texas and Kansas City, Kansas. The company has three US based SSAE 16 data centers operating in Dallas, Texas, Phoenix, Arizona, and Ashburn, Virginia. The company offers hosted dedicated servers, cloud servers, hybrid cloud, load balancers, firewalls, disaster recovery, backup, and more.
|Key people||Emil Sayegh, Chairman, President & CEO Eli Bowman, CFO Jason Ackley, CNO|
|Headquarters||5750 W 95th St Overland Park, KS 66207|
|Industry||Managed Dedicated and Cloud Hosting|
|Founded||2009; 8 years ago (2009)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Software is 56.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Codero Hosting sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Codero Hosting with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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