Coca-Cola European Partners plc Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

0

Coca-Cola European Partners plc is a multinational bottling company dedicated to the marketing, production, and distribution of Coca-Cola products.

Quick facts about Coca-Cola European Partners plc

Products

Regular, low- and no-calorie beverages including energy drinks, still and sparkling waters, juices and juice drinks, sports drinks, and ready-to-drink teas

Brands

54 brands (e.g. Coca-Cola, Diet Coke, Coca-Cola Zero, Fanta, Sprite ) and List of The Coca-Cola Company products

Predecessors

Coca-Cola Enterprises, Inc. Coca-Cola Iberian Partners, S.A. Coca-Cola Erfrischungsgetränke AG

Key people

Sol Daurella (Chairman) Damian Gammell (CEO)

Traded as

Euronext: CCE NYSE: CCE BMAD: CCE

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Coca-Cola European Partners plc's estimated NPS of 0 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Non-Durables / Beverages (Production / Distribution) is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Coca-Cola European Partners plc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Coca-Cola European Partners plc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Coca-Cola European Partners plc

Company Industry Score
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Chase Financial Services / Banking -1
Cleeng Technology / Software 1
Fifth Third Bank Financial Services / Banking 1
Accenture Consulting Technology / Other 1
Dish Telecommunications / Cable/TV service 1
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2

We have estimated the Net Promoter Score of Coca-Cola European Partners plc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.