Coca-Cola Bottling Co. Consolidated, headquartered in Charlotte, North Carolina, is the largest independent Coca-Cola bottler in the United States.
The Company makes, sells and distributes Coca-Cola products along with other unique beverages, carrying more than 300 brands and flavors across 16 states to over 43 million people. Coca-Cola Consolidated is based in the southeast, midwest, and mid-atlantic portion of the United States. The Company has 9 manufacturing facilities, 78 distribution and warehouses, with Corporate offices located in Charlotte, North Carolina.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Beverages (Production / Distribution) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Coca-Cola Bottling Co. Consolidated sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Coca-Cola Bottling Co. Consolidated with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Coca-Cola Bottling Co. Consolidated based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.