CNA Financial Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

10

CNA Financial Corporation is a financial corporation based in Chicago, Illinois, United States, and noted for its 600-foot was incorporated in 1967.

CNA itself is 90% owned by a holding company, Loews Corporation. This holding company also has interests in offshore oil and gas drilling rigs, natural gas transmission pipelines, oil and gas exploration, and in hotel operations.

Quick facts about CNA Financial Corporation

Founded

1897; 120 years ago (1897) Detroit, Michigan, U.S. 1967 (1967) (parent company)

Headquarters

CNA Center Chicago, Illinois, U.S.

Key people

Dino Robusto, Chairman and CEO

Total assets

US$ 55.233 billion (2016)

Total equity

US$ 11.969 billion (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is CNA Financial Corporation's estimated NPS of 10 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Property-Casualty Insurers is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If CNA Financial Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of CNA Financial Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to CNA Financial Corporation

Company Industry Score
TD Bank Financial Services / Banking 10
Lyft Travel and Hospitality / Car Rental 9
Yahoo! Consumer Brands / Internet 9
Showtime Consumer Brands / Entertainment 11
KPN Telecommunications / Wireless Carrier 11
Blockbuster on Demand Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
Visa Financial Services / Credit cards 8
J.P. Morgan Financial Services / Banking 8
Allianz Financial Services / Banking 8

We have estimated the Net Promoter Score of CNA Financial Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.