Clean Diesel Technologies, Inc., or "CDTi", is a global vehicle emissions control system provider focusing on heavy duty and light duty diesel pollution control. The company has two divisions, including Heavy Duty Diesel Systems division, which focusing on developing and producing exhaust emission control solution, and Catalyst division engaged in developing catalyst applied for emission reduction. The company has two self-developed and patented intellectual properties including MPC, a catalyst manufacturing process, and Platinum Plus, a diesel soluble additive. Their products have received US Environmental Protection Agency and have been widely used in highway automobile engines.
|Revenue||$52.48 million (As of 2013)|
|Key people||Stephen John Golden|
|Traded as||NASDAQ: CDTI|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Pollution Control Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Clean Diesel Technologies, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Clean Diesel Technologies, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Clean Diesel Technologies, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.