Estimated Net Promoter Score is
Cirrus Logic Inc. is a fabless semiconductor supplier that specializes in analog, mixed-signal, and audio DSP integrated circuits. As of 2015 Cirrus Logic has its headquarters in Austin, Texas. The company's audio processors and audio converters feature in many professional audio and consumer entertainment products, including smartphones, tablets, portable media players, automotive entertainment systems, home-theater receivers, televisions and docking stations. Cirrus Logic's analog mixed-signal converter chips are also used in a wide variety of energy-related applications, including its new line of LED controllers for the incandescent light-bulb replacement market, as well as energy-measurement chips for applications such as digital utility meters.
Dr. Suhas Patil founded the company as "Patil Systems, Inc." in Salt Lake City in 1981; it adopted the name "Cirrus Logic" when it moved to Silicon Valley in 1984.
Cirrus Logic has more than 1,000 patents and more than 600 products serving more than 2,500 end-customers globally.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cirrus Logic, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cirrus Logic, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Cirrus Logic, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.