Cimpress N.V. is a Dutch company that produces products that can be customized including: printed marketing materials, signage, photo products, embroidered apparel and promotional products. The company uses mass customization methods to make small quantities of individually customized goods affordable. Those products are sold to small businesses, graphic designers and consumers through a number of customer-facing brands that Cimpress operates.
|Brands||Albelli Drukwerkdeal Exagroup Pixartprinting Vistaprint Webs and others|
|Products||Print, signage, apparel, gifts and more|
|Key people||Robert Keane, Chairman/CEO|
|Revenue||$1.78 billion (FY16)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Publishing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cimpress N.V sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cimpress N.V with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Chase||Financial Services / Banking||-1|
We have estimated the Net Promoter Score of Cimpress N.V based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.