China Automotive Systems, Inc. is one of the largest power steering components and systems supplier in China. It is also a holding company that, through Genesis, manufactures power steering systems and other components for automobiles. Founded in 1993, all operations are conducted through eight Sino-foreign joint ventures in China and a wholly owned subsidiary in the United States. The company has business relations with more than 60 vehicle manufacturers, including FAW Group and Dongfeng Group; Shenyang Brilliance Jinbei, light vehicle manufacturer in China; Chery Automobile, state-owned car manufacturer in China, and Xi'an BYD Automobile and Zhejiang Geely car manufacturers.
The Company currently offers four separate series of power steering with an annual production capacity of over 3.5 million sets, steering columns, steering oil pumps and steering hoses.
In 2010, CAAS was selected among more than 700 contestants as one of only six suppliers honored with Chery's "2010 Annual Best Parts Supplier."
|Headquarters||Hubei Province, People's Republic of China|
|Key people||Hanlin Chen (Chairman) Qizhou Wu (CEO)|
|Industry||Automotive Automotive Parts|
|Subsidiaries||HengLong USA Corporation|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Auto Parts:O.E.M. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If China Automotive Systems, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of China Automotive Systems, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
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We have estimated the Net Promoter Score of China Automotive Systems, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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