Estimated Net Promoter Score is
Chemung Canal Trust Company is a New York State chartered trust company based in Elmira, New York, USA. It was founded as a publicly traded bank in 1833. In 1857, the Arnot family gained control of the bank and operated a private family bank until 1903, when the bank again became publicly owned. Originally housed in the Chemung Canal Bank Building, the bank moved to 129 East Water Street in 1920, and then to its current home at One Chemung Canal Plaza in 1971.
In 1951, the bank began opening branches and currently has branches in the Twin Tiers plus, in 2011, the bank acquired the Fort Orange Financial Corp. and its banking subsidiary Capital Bank & Trust Company of Albany, New York thus now having branches in the Albany area as well.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Chemung Financial Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Chemung Financial Corp with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Chemung Financial Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.