Chemical Financial Corporation logo Chemical Financial Corporation Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-9

Chemical Bank is a Michigan-based bank headquartered in Midland, Michigan. It is the wholly owned subsidiary of Chemical Financial Corporation, and has 187 offices in Michigan's lower peninsula. It is Michigan's second largest bank.

Quick facts about Chemical Financial Corporation

Key people Mr. David B. Ramaker, Chief Executive Officer of Chemical Financial Corporation
Products Financial Services Commercial banking Private Banking
Traded as NASDAQ: CHFC S&P 400 Component
Headquarters Midland, MI, United States
Website www.chemicalbankmi.com

Net Promoter Score for Top Brands compared with Chemical Financial Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Chemical Financial Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Chemical Financial Corporation with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to Chemical Financial Corporation

We have estimated the Net Promoter Score of Chemical Financial Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.