JPMorgan Chase & Co. is a U.S. multinational banking and financial services holding company headquartered in New York City. It is the largest bank in the United States, the world's third largest bank by total assets, with total assets of roughly US$2.5 trillion, and the world's most valuable bank by market capitalization. It is a major provider of financial services, and according to Forbes magazine is the world's sixth largest public company based upon a composite ranking. The hedge fund unit of JPMorgan Chase is the second largest hedge fund in the United States. The company was formed in 2000, when Chase Manhattan Corporation merged with J.P. Morgan & Co.
The J.P. Morgan brand, historically known as Morgan, is used by the investment banking, asset management, private banking, private wealth management, and treasury & securities services divisions. Fiduciary activity within private banking and private wealth management is done under the aegis of JPMorgan Chase Bank, N.A.—the actual trustee. The Chase brand is used for credit card services in the United States and Canada, the bank's retail banking activities in the United States, and commercial banking. The corporate headquarters is located at 270 Park Avenue in Midtown Manhattan, New York City. The retail and commercial bank is headquartered in 270 Park Avenue, Midtown Manhattan, New York City, New York, U.S. JPMorgan Chase & Co. is considered to be a universal bank and a custodian bank. As of 2016, JPMorgan Chase is one of the Big Four banks of the United States, followed by Bank of America, Citigroup, and Wells Fargo.
| Products | Asset allocation, asset management, bank underwriting, bond trading, brokerage services, capital market services, commercial banking, commodity trading, conglomeration services, consumer banking, consumer finance, corporate banking, credit cards, credit default swap, credit derivative trading, custody services, debt resolution, equities trading, financial analysis, finance and insurance, financial market utilities, foreign currency exchange, foreign exchange trading, futures and options trading, global banking, global wealth management, hedge fund management, intermediation and advisory services, investment banking, investment capital, investment management, money market trading, mortgage loans, mortgage–backed securities, mortgage underwriting, prime brokerage, private banking, private equity, remittance, retail banking, retail brokerage, risk management, stock portfolios, securities underwriting, stock trading, subprime mortgages, treasury and security services, underwriting, venture capital, wealth management, wire transfers |
|---|---|
| Predecessor | Bank of the Manhattan Company founded September 1, 1799; 217 years ago (1799-09-01) |
| Key people | Jamie Dimon (Chairman, CEO & President) Matt Zames (COO) Marianne Lake (CFO) |
| Subsidiaries | Chase Bank, J.P. Morgan & Co., J.P. Morgan Cazenove, One Equity Partners |
| Traded as | NYSE: JPM DJIA Component S&P 100 Component S&P 500 Component |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Services / Banking is 18.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Chase sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Chase with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Company | Score |
|---|---|
| Chase | -1 |
| Fifth Third Bank | 1 |
| U.S. Bank | 3 |
| NatWest Business Banking | -6 |
| Goldman Sachs | 5 |
| NatWest Personal Banking | 5 |
| Allianz | 8 |
| J.P. Morgan | 8 |
| Golomt Bank | -11 |
| Wells Fargo & Company | -12 |
| Score | Date | Source |
|---|---|---|
|
-1
|
2015-01-01 | http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels |
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