CH2M Hill, also known as CH2M, is a global engineering company that provides consulting, design, construction, and operations services for corporations, and federal, state, and local governments. The firm's headquarters is in Meridian, an unincorporated area of Douglas County, Colorado in the Denver-Aurora Metropolitan Area. The postal designation of nearby Englewood is commonly listed as the company's location in corporate filings and local news accounts. As of December 2013, CH2M had approximately 26,000 employees and 2013 revenues totaled $5.88 billion. The firm is employee-owned, with an internal stock market that operates buy/sell events quarterly. CH2M Hill announced a global rebrand on 13 April 2015, adopting the nickname CH2M while retaining CH2M Hill Companies Ltd. as the firm's legal name.
|Founded||Corvallis, Oregon (1946) (as Cornell, Howland, Hayes, and Merryfield)|
|Key people||Jacqueline Hinman, President and Chief Executive Officer|
|Industry||Engineering, procurement, construction, and operations|
|Headquarters||Meridian, Colorado, United States|
|Revenue||US$5.88 Billion (FY 2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Engineering, Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CH2M Hill sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CH2M Hill with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CH2M Hill based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.