CGI Group Inc. consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. Founded in 1976 by Serge Godin and André Imbeau as an IT consulting firm, the company soon began branching into new markets and acquiring other companies. CGI went public in 1986 with a primary listing on the Toronto Stock Exchange. CGI is also a constituent of the S&P/TSX 60, and has a secondary listing on the New York Stock Exchange. After almost doubling in size with the 1998 acquisition of Bell Sygma, CGI acquired IMRGlobal in 2001 for $438 million, which added "global delivery options" for CGI. Other significant purchases include American Management Systems for $858 million in 2004, which grew CGI's presence in the United States, Europe and Australia and led to the formation of the CGI Federal division.
CGI Federal's 2010 acquisition of Stanley, Inc. for $1.07 billion almost doubled CGI's presence in the United States, and expanded CGI into defense and intelligence contracts. In 2012 CGI acquired Logica for $2.7 billion Canadian, making CGI the fifth-largest independent business processes and IT services provider in the world, and the biggest tech firm in Canada. In 2016 CGI ranked No. 955 on the Forbes Forbes Global 2000. At the time CGI had assets worth CAD $20.9 billion, annual sales of $10.7 billion, and a market value of $9.6 billion. As of 2016 CGI is based in forty countries with around 400 offices, and employs approximately 68,000 people. Canada made up 15% of CGI's client base revenue as of March 2015. 29% originated from the United States, while around 40% of their commissions came from Europe, and the remaining 15% derived from locales in the rest of the world.
| Key people | Serge Godin (Executive Chairman) Julie Godin (Vice Chairman) George D. Schindler (President and CEO) |
|---|---|
| Services | IT, business consulting, and outsourcing services |
| Headquarters | E-Commerce Place, Montreal, Quebec, Canada |
| Traded as | TSX: GIB.A NYSE: GIB S&P/TSX 60 component |
| Native name | Conseillers en gestion et informatique |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CGI Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CGI Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of CGI Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.