Central European Media Enterprises Ltd. is a Bermudan media and entertainment company operating in Central and Eastern Europe. A precursor to CME, Central European Development Corporation, was co-founded by Ronald Lauder and Mark Palmer in 1991. It was incorporated as CME in the Netherlands in 1991 and reincorporated when it changed its headquarters to Bermuda in 1994. The business is managed on a geographical basis, with six operating segments, Bulgaria, Croatia, the Czech Republic, Romania, the Slovak Republic and Slovenia, which are also the main operating countries. The company is listed on NASDAQ and Prague Stock Exchange under the ticker symbol CETV.
|Headquarters||Hamilton, Bermuda London, United Kingdom CME Media Services Limited Amsterdam, Netherlands CME Media Enterprises BV Prague, Czech Republic CME Media Services Limited|
|Key people||Christoph Mainusch & Michael Del Nin (Co-CEOs), David Sturgeon, CFO|
|Products||Television broadcasting; content production; New Media|
|Number of employees||2,950¹ at 31 December 2016|
|Traded as||NASDAQ: CETV PSE: CETV|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Broadcasting is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Central European Media Enterprises Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Central European Media Enterprises Ltd. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Central European Media Enterprises Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.