Cellcom Israel, Ltd. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

1

Cellcom is an Israeli telecommunications company. Founded in 1994, most of the company's business is centered on wireless service. Its current CEO is Nir Sztern, who was appointed on 1 January 2012. As of June 2016, Cellcom had 2.812 million subscribers.

Quick facts about Cellcom Israel, Ltd.

Headquarters

32°17′25″N 34°51′46″E / 32.29028°N 34.86278°E / 32.29028; 34.86278Coordinates: 32°17′25″N 34°51′46″E / 32.29028°N 34.86278°E / 32.29028; 34.86278, Netanya, Israel

Key people

Nir Stern, (CEO) Ami Erel (Chairman) Ron Shvili (CTO)

Revenue

₪1,029 million (2016) ₪1,040 million (2015)

Operating income

₪140 million (2016) ₪80 million (2015)

Net income

₪44 million (2016) ₪12 million (2015)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Cellcom Israel, Ltd.'s estimated NPS of 1 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Telecommunications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Cellcom Israel, Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Cellcom Israel, Ltd. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Cellcom Israel, Ltd.

Company Industry Score
Cleeng Technology / Software 1
Fifth Third Bank Financial Services / Banking 1
Dish Telecommunications / Cable/TV service 1
Accenture Consulting Technology / Other 1
ESPN Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
CIGNA Insurance / Health and Life Insurance -1

We have estimated the Net Promoter Score of Cellcom Israel, Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.