Cellcom is an Israeli telecommunications company. Founded in 1994, most of the company's business is centered on wireless service. Its current CEO is Nir Sztern, who was appointed on 1 January 2012. As of June 2016, Cellcom had 2.812 million subscribers.
|Headquarters||32°17′25″N 34°51′46″E / 32.29028°N 34.86278°E / 32.29028; 34.86278Coordinates: 32°17′25″N 34°51′46″E / 32.29028°N 34.86278°E / 32.29028; 34.86278, Netanya, Israel|
|Key people||Nir Stern, (CEO) Ami Erel (Chairman) Ron Shvili (CTO)|
|Revenue||₪1,029 million (2016) ₪1,040 million (2015)|
|Operating income||₪140 million (2016) ₪80 million (2015)|
|Net income||₪44 million (2016) ₪12 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cellcom Israel, Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cellcom Israel, Ltd. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Cellcom Israel, Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.