Celadon Group, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

11

Celadon Group, Inc. is a truckload shipping company located in Indianapolis, Indiana, USA. It is one of the ten largest truckload carriers in North America. Celadon was founded in 1985 and employs over 4,000 individuals. Through its subsidiaries, Celadon provides long-haul and regional freight service across Canada, Mexico, and the United States.

Quick facts about Celadon Group, Inc.

Key people

Paul Will (CEO) Bobby Peavler (CFO) Jon Russell (COO)

Headquarters

Indianapolis, Indiana, United States

Traded as

NYSE: CGI S&P 600 Component

Founders

Stephen Russell Lee Bennett

Total equity

US$381.015 million (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Celadon Group, Inc.'s estimated NPS of 11 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Transportation / Trucking Freight / Courier Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Celadon Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Celadon Group, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Celadon Group, Inc.

Company Industry Score
Yahoo! Consumer Brands / Internet 9
TD Bank Financial Services / Banking 10
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11
Showtime Consumer Brands / Entertainment 11
Blockbuster on Demand Consumer Brands / Entertainment 11
Celadon Group, Inc. Transportation / Trucking Freight / Courier Services 11
MTV Consumer Brands / Entertainment 12
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
Netflix Consumer Brands / Entertainment 13

We have estimated the Net Promoter Score of Celadon Group, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.