Castle (A.M.) & Co. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

4

New Castle County is the northernmost of the three counties of the U.S. state of Delaware. As of the 2010 census, the population was 538,479, making it the most populous county in Delaware, with just under 60% of the state's population of 897,936 in the same census. The county seat is Wilmington.

New Castle County is included in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area. The county is named after the English city of Newcastle.

New Castle County has the highest population and population density of any Delaware county, and it is the smallest county in the state by area. It has more people than the other two counties, Kent and Sussex, combined. It is also the most economically developed of the three.

Matt Meyer was elected New Castle County Executive in 2016.

New Castle County is home to two minor league sports teams: the Wilmington Blue Rocks which play in Newark. It also has a professional auto racing track in New Castle known as Airport Speedway, which races on Saturday nights throughout the summer.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Castle (A.M.) & Co.'s estimated NPS of 4 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Metal Fabrications is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Castle (A.M.) & Co. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Castle (A.M.) & Co. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Castle (A.M.) & Co.

Company Industry Score
U.S. Bank Financial Services / Banking 3
Super 8 Travel and Hospitality / Hotels 4
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
Castle (A.M.) & Co. Basic Industries / Metal Fabrications 4
Freeview Telecommunications / Cable/TV service 5
NatWest Personal Banking Financial Services / Banking 5
Goldman Sachs Financial Services / Banking 5
Mastercard Financial Services / Credit cards 5
Sprint Telecommunications / Wireless Carrier 5
EE Telecommunications / Wireless Carrier 5

We have estimated the Net Promoter Score of Castle (A.M.) & Co. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.