Carpenter Technology Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

4

Carpenter Technology Corporation develops, manufactures and distributes cast/wrought and powder metal stainless steels and special alloys including high temperature, stainless, superior corrosion resistant, controlled expansion alloys, ultra-high strength and implantable alloys, tool and die steels and other specialty metals, as well as cast/wrought titanium alloys. It also manufactures and rents down-hole drilling tools and components used in the oil and gas industry.

It is headquartered in Reading, Pennsylvania and maintains manufacturing and distribution operations throughout the United States, Mexico, Europe and Asia.

Quick facts about Carpenter Technology Corporation

Key people

Tony R. Thene, President & CEO

Traded as

NYSE: CRS S&P 400 Component

Headquarters

Philadelphia, Pennsylvania

Production output

242,560 pound sold (2016)

Revenue

US$1.813 billion (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Carpenter Technology Corporation's estimated NPS of 4 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Steel / Iron Ore is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Carpenter Technology Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Carpenter Technology Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Carpenter Technology Corporation

Company Industry Score
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Total Fitness Other 4
U.S. Bank Financial Services / Banking 3
Freeview Telecommunications / Cable/TV service 5
Goldman Sachs Financial Services / Banking 5
NatWest Personal Banking Financial Services / Banking 5
Mastercard Financial Services / Credit cards 5
Sprint Telecommunications / Wireless Carrier 5
EE Telecommunications / Wireless Carrier 5

We have estimated the Net Promoter Score of Carpenter Technology Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.