The Carlyle Group is an American multinational private equity, alternative asset management and financial services corporation. As one of the largest private equity and alternative investment firms in the world, Carlyle specializes in four key business areas: corporate private equity, real assets, global market strategies, and investment solutions.
Carlyle's corporate private equity business has been one of the largest investors in leveraged buyout transactions over the decade 2004–2014, while its real estate business has actively acquired commercial real estate. Since its inception, Carlyle has at various times had investments in companies such as Booz Allen Hamilton, Dex Media, Dunkin' Brands, Freescale Semiconductor, Getty Images, HCR Manor Care, Hertz, Kinder Morgan, Nielsen, and United Defense.
Carlyle was founded in 1987 in Washington D.C. by William E. Conway Jr., Daniel A. D'Aniello, and David Rubenstein and currently operates with more than 1,700 employees across 35 offices in North America, South America, Europe, the Middle East, Africa, Asia and Australia. Over the course of two decades, Carlyle has amassed a portfolio of $193 billion in assets under management across 130 funds and 156 fund of fund vehicles and has made investments in more than 200 companies and more than 250 real estate investments. In 2012, Carlyle completed a $700 million initial public offering and began trading on the NASDAQ stock exchange on May 3, 2012.
|Key people||Daniel A. D'Aniello (Chairman) William E. Conway Jr. (Co-CEO) David Rubenstein (Co-CEO) Glenn A. Youngkin (Co-President and Co-COO) Curtis L. Buser (CFO)|
|Products||Fund investments Secondaries Co-Investments Mezzanine|
|Founded||1987; 30 years ago (1987)|
|Revenue||US$ 2.274 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Carlyle Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Carlyle Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|marks & spencer||Consumer Brands / Grocery||-10|
|Golomt Bank||Financial Services / Banking||-11|
|Ziggo||Telecommunications / Other||-11|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
|US Airways||Travel and Hospitality / Airlines||-8|
|Tesco||Consumer Brands / Grocery||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|UPC||Telecommunications / Other||-13|
|ITV||Telecommunications / Cable/TV service||-13|
We have estimated the Net Promoter Score of Carlyle Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.