Carlisle is a city and the county town of Cumbria. Historically in Cumberland, it is also the administrative centre of the City of Carlisle district in North West England. Carlisle is located at the confluence of the rivers Eden, Caldew and Petteril, 10 miles south of the Scottish border. It is the largest settlement in the county of Cumbria, and serves as the administrative centre for both Carlisle City Council and Cumbria County Council. At the time of the 2001 census, the population of Carlisle was 71,773, with 100,734 living in the wider city. Ten years later, at the 2011 census, the city's population had risen to 75,306, with 107,524 in the wider city.
The early history of Carlisle is marked by its status as a Roman settlement, established to serve the forts on Hadrian's Wall. During the Middle Ages, because of its proximity to the Kingdom of Scotland, Carlisle became an important military stronghold; Carlisle Castle, still relatively intact, was built in 1092 by William Rufus, and once served as a prison for Mary, Queen of Scots. The castle now houses the Duke of Lancaster's Regiment and the Border Regiment Museum. In the early 12th century, Henry I allowed the foundation of a priory in Carlisle. The town gained the status of a city when its diocese was formed in 1133, and the priory became Carlisle Cathedral.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Building Materials, Glass is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Carlisle sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Carlisle with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Yahoo!||Consumer Brands / Internet||9|
|Lyft||Travel and Hospitality / Car Rental||9|
|Allianz||Financial Services / Banking||8|
|Visa||Financial Services / Credit cards||8|
|J.P. Morgan||Financial Services / Banking||8|
|TD Bank||Financial Services / Banking||10|
|Virgin Mobile UK||Telecommunications / Wireless Carrier||7|
|Verizon||Telecommunications / Cable/TV service||7|
|O2||Telecommunications / Wireless Carrier||7|
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We have estimated the Net Promoter Score of Carlisle based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.