CareFusion was a global medical technology corporation serving the health care industry. The company specialized in two areas: reducing medication errors and prevention of health care-associated infections. The company manufactured health care technologies including Alaris IV pumps, Pyxis automated dispensing and patient identification systems; AirLife, AVEA and LTV series of ventilators and respiratory products; ChloraPrep skin prep products; MedMined services for infection surveillance; V. Mueller and Snowden-Pencer surgical instruments and a line of products that support interventional medicine. CareFusion employed approximately 15,000 people worldwide.
On October 5, 2014, BD announced its acquisition of CareFusion for $58 USD per share in cash and stock, or a total of $12.2 billion, to create a global leader in medication management and patient safety solutions. The acquisition was completed on March 17, 2015.
|Key people||Kieran Gallahue (Chairman and CEO)|
|Products||Medical devices Clinical services|
|Headquarters||San Diego, CA U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Medical Products and Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CareFusion sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CareFusion with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CareFusion based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.