Estimated Net Promoter Score is
Career Education Corporation is a for-profit postsecondary higher education provider with campus-based and online programs, headquartered in Schaumburg, Illinois. The company's schools offer associate, bachelor's, master's, doctoral, and certificate programs in career-focused disciplines.
The organization will close most of its 50 campuses in the United States as the corporation downsizes to two primarily online brands: American InterContinental University and Colorado Technical University.
In 2016, Career Education Corporation had about 43,000 students. However, approximately 9,400 students came from schools that are shutting down. According to a 2014 US Senate Health, Education, Education, and Pensions report, 48% of Career Education's programs would have failed or been at risk of failing the US Department of Education's new "gainful employment" standards.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Consumer Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Career Education Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Career Education Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Career Education Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.