Debra A. Cafaro, born December 15, 1957 is an American business executive, who is Chairman of the Board and Chief Executive Officer of Ventas, Inc. with enterprise value of $37 billion that owns nearly 1,300 healthcare properties located through the U.S., Canada and the UK. Cafaro joined Ventas in 1999 as CEO and President when the company’s market cap was about $200 million and it was in dire financial shape. Cafaro has been widely credited with the company’s turnaround and its subsequent success. Harvard Business Review has named Cafaro in its list of the top 50 "Best Performing CEOS" in the world for 2016, 2015 and 2014. She is one of only 30 CEOs named by Harvard Business Review for three consecutive years and one of only two women on this year’s list. In 2016, Forbes Magazine recognized Cafaro as one of The World's 100 Most Powerful Women and also identified her as the Top-Performing Women CEO by Total Return, which was estimated at 2,373 percent since she assumed the leadership role at Ventas in March 1999. In 2015 GlobeSt.com named her as one of only nine "game-changers" in commercial real estate during the last 15 years. In recognition of her outstanding success and track record in business in both the U.S. and the world, she was selected by Crain's Chicago Business as one of the "Most Powerful Women in Business," she was named three years in a row by Modern Healthcare as one of the "100 Most Influential People in Healthcare" and she was named by Modern Healthcare as one of the "Top 25 Women in Healthcare." She was also selected as one of the "Top 50 Women in World Business" by the Financial Times. Under Cafaro’s leadership, Ventas was named the most successful financial publicly traded company for the first decade of the new century and in 2013 Ventas was voted as one of the world’s most admired real estate companies by Fortune magazine. Ventas is well-regarded for sustaining long-term performance; for the 16 years ended December 31, 2015, total shareholder return was 3,981.3 percent, compared with 507.5 percent for the MSCI US REIT Index and 89.0 percent for the S&P 500 Index. The Company's compound annual total shareholder return has exceeded 27 percent since January 1, 2000.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Care Capital Properties, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Care Capital Properties, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of Care Capital Properties, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.