Capstone Turbine Corporation logo Capstone Turbine Corporation Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

14

Capstone Turbine Corporation, incorporated in 1988, is a California based gas turbine manufacturer that specializes in microturbine power along with heating and cooling cogeneration systems. Key to the Capstone design is its use of foil bearings, which provides maintenance and fluid-free operation for the lifetime of the turbine and reduces the system to a single moving part. This also eliminates the need for any cooling or other secondary systems.

The company sells micro turbine generators for electrical power generation, cogeneration, biogas-fueled renewable energy, and hybrid vehicle power. Capstone has Microturbine offerings in the following sizes: 30 kW, 60 kW, 65 kW, 200 kW, 600 kW, 800 kW, and 1 MW. Multiple turbines can be combined with Capstone's APS or Advanced Power Server to create multiple megawatt installations. Capstone is a supplier of Microturbines to UTC Power's PureComfort System product.

Capstone turbines have generated some interest as the range extender for hybrid cars. Their light weight, small size, and quick starting time make them ideal as "instant-on" backup power to recharge the main batteries. An example of a hybrid vehicle is the Capstone CMT-380, with a 30 kW gas turbine generator running on diesel, that recharges Li-Poly batteries when necessary. The CMT-380 has a proposed range of 80 miles on battery alone, but when combined with the micro turbine that range is pushed to over 500+ miles.

Quick facts about Capstone Turbine Corporation

Revenue $133.1 Million (Period Ending 31-Mar-14)
Headquarters Chatsworth, California, United States
Industry Industrial Electrical Equipment
Key people Darren R. Jamison (CEO)
Website www.capstoneturbine.com

Net Promoter Score for Top Brands compared with Capstone Turbine Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Energy / Industrial Machinery / Components is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Capstone Turbine Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Capstone Turbine Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Capstone Turbine Corporation

We have estimated the Net Promoter Score of Capstone Turbine Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.