Capital Bank Financial Corp., is a bank holding company headquartered in Coral Gables, Florida with $10 billion in assets as of first quarter 2017 and 193 branches. Former Bank of America vice chairman Gene Taylor is chief executive, former Bank of America executive and Fifth Third Bank CFO, Chris Marshall is CFO and former Bank of America executive, R. Bruce Singletary is Chief Risk Officer. Former Morgan Stanley research analyst, Kenneth Posner, manages research. Its original purpose was to take over banks that had difficulties due to the financial crisis of 2007–2010, making money by paying low prices and then improving the banks' performance. The company's main interest was banks in the Carolinas and Florida, but in 2011, NAFH moved into Tennessee and Virginia for the first time. Despite buying seven distressed, money losing banks, Capital Bank has been profitable since inception and has consistently posted improved returns for each of its five years of operations. Capital Bank completed a successful IPO in September 2012 and now trades on the NASDAQ under the ticker CBF. Capital Bank stock has done well since its debut, outperforming most bank indexes over the past few years.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Capital Bank Financial Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Capital Bank Financial Corp. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Capital Bank Financial Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.