Cannock Hospital Net Promoter Score 2020 Benchmarks

Last known Net Promoter Score is

87

Cannock, as of the 2011 census, has a population of 29,018, and is the most populous of the three towns in the district of Cannock Chase in the central southern part of the county of Staffordshire in the West Midlands region of England.

Cannock lies to the north of the West Midlands conurbation on the M6, A34 and A5 roads, and to the south of Cannock Chase, an Area of Outstanding Natural Beauty. Cannock is served by a railway station on the Chase Line. The town comprises four district council electoral wards and the Cannock South ward includes the civil parish of Bridgtown, but the rest of Cannock is unparished.

Cannock forms part of the Cannock Built-up Area which also includes Cheslyn Hay, Great Wyrley, Hednesford, Huntington, Heath Hayes and Wimblebury.

Healthcare / Hospitals and Care institutions companies with similar Net Promoter Score

Company Score
Cannock Hospital 87
New Cross Hospital, London 80
Sutherland Healthcare Solutions 79
Queens Hospital 78
Gravie 78
Wallsall Manor Hospital 72
Accolade Heatlh Assistants 70
Stafford Hospital 67
UHNS (University Hospital of North Staffordshire) 65

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Cannock Hospital's NPS of 87 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Healthcare / Hospitals and Care institutions is 75.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Cannock Hospital sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Cannock Hospital with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Cannock Hospital

Company Industry Score
Dropoff Logistics / Delivery/postal services 87
Cannock Hospital Healthcare / Hospitals and Care institutions 87
Exhibition and Convention Executives Forum Other 87
Pure Storage Technology / Hardware 86
Business of Software Technology / Software 86
Pure Storage, Inc. Technology / Electronic Components 86
Man Crates Consumer Brands / Retail/E-tail 88
CoverHound Insurance / Car Insurance 85
General Finance (GFN) Financial Services / Other 85
eSignLive Technology / Software 85

Net Promoter Score benchmark sources

Score Date Source
87 2014-07-01 https://www.midstaffs.nhs.uk/getattachment/About-Us/Trust-Board/Senior-Management-Team-Meeting/2014/04-09-2014/Agenda/Item07-1-Quality-Appendix3.pdf.aspx

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