Last known Net Promoter Score is
Cannock, as of the 2011 census, has a population of 29,018, and is the most populous of the three towns in the district of Cannock Chase in the central southern part of the county of Staffordshire in the West Midlands region of England.
Cannock lies to the north of the West Midlands conurbation on the M6, A34 and A5 roads, and to the south of Cannock Chase, an Area of Outstanding Natural Beauty. Cannock is served by a railway station on the Chase Line. The town comprises four district council electoral wards and the Cannock South ward includes the civil parish of Bridgtown, but the rest of Cannock is unparished.
Cannock forms part of the Cannock Built-up Area which also includes Cheslyn Hay, Great Wyrley, Hednesford, Huntington, Heath Hayes and Wimblebury.
|New Cross Hospital, London||80|
|Sutherland Healthcare Solutions||79|
|Wallsall Manor Hospital||72|
|Accolade Heatlh Assistants||70|
|UHNS (University Hospital of North Staffordshire)||65|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Healthcare / Hospitals and Care institutions is 75.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cannock Hospital sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cannock Hospital with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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