Canadian National Railway Company Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

11

The Canadian National Railway Company is a Canadian Class I railway headquartered in Montreal, Quebec that serves Canada and the Midwestern and Southern United States. CN's slogan is "North America's Railroad". CN is a public company with 24,000 employees. It had a market capitalization of 32 billion CAD in 2011. CN was government-owned, having been a Canadian Crown corporation from its founding to its privatization in 1995. Bill Gates was, in 2011, the largest single shareholder of CN stock.

CN is Canada's largest railway, in terms of both revenue and the physical size of its rail network, and is Canada's only transcontinental railway company, spanning Canada from the Atlantic coast in Nova Scotia to the Pacific coast in British Columbia. Its range once reached across the island of Newfoundland until 1988, when the Newfoundland Railway was abandoned.

Following CN's purchase of Illinois Central and a number of smaller US railways, it also has extensive trackage in the central United States along the Mississippi River valley from the Great Lakes to the Gulf of Mexico. Today, CN owns about 20,400 route miles into the Northwest Territories to Hay River on the southern shore of Great Slave Lake; it is the northernmost rail line anywhere within the North American Rail Network, as far north as Anchorage, Alaska.

Quick facts about Canadian National Railway Company

Key people

Robert Pace, D. Comm. (Chairman) Luc Jobin (President & CEO)

Founded

December 20, 1918; 98 years ago (1918-12-20)

Area served

Canada Contiguous United States

Headquarters

Montreal, Quebec, Canada

Revenue

CA$12.611 billion (2015)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Canadian National Railway Company's estimated NPS of 11 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Transportation / Railroads is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Canadian National Railway Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Canadian National Railway Company with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Canadian National Railway Company

Company Industry Score
Yahoo! Consumer Brands / Internet 9
TD Bank Financial Services / Banking 10
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11
Showtime Consumer Brands / Entertainment 11
Blockbuster on Demand Consumer Brands / Entertainment 11
Canadian National Railway Company Transportation / Railroads 11
MTV Consumer Brands / Entertainment 12
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
Netflix Consumer Brands / Entertainment 13

We have estimated the Net Promoter Score of Canadian National Railway Company based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.