The Canadian National Railway Company is a Canadian Class I railway headquartered in Montreal, Quebec that serves Canada and the Midwestern and Southern United States. CN's slogan is "North America's Railroad". CN is a public company with 24,000 employees. It had a market capitalization of 32 billion CAD in 2011. CN was government-owned, having been a Canadian Crown corporation from its founding to its privatization in 1995. Bill Gates was, in 2011, the largest single shareholder of CN stock.
CN is Canada's largest railway, in terms of both revenue and the physical size of its rail network, and is Canada's only transcontinental railway company, spanning Canada from the Atlantic coast in Nova Scotia to the Pacific coast in British Columbia. Its range once reached across the island of Newfoundland until 1988, when the Newfoundland Railway was abandoned.
Following CN's purchase of Illinois Central and a number of smaller US railways, it also has extensive trackage in the central United States along the Mississippi River valley from the Great Lakes to the Gulf of Mexico. Today, CN owns about 20,400 route miles into the Northwest Territories to Hay River on the southern shore of Great Slave Lake; it is the northernmost rail line anywhere within the North American Rail Network, as far north as Anchorage, Alaska.
| Key people | Robert Pace, D. Comm. (Chairman) Luc Jobin (President & CEO) |
|---|---|
| Founded | December 20, 1918; 98 years ago (1918-12-20) |
| Area served | Canada Contiguous United States |
| Headquarters | Montreal, Quebec, Canada |
| Revenue | CA$12.611 billion (2015) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Railroads is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Canadian National Railway Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Canadian National Railway Company with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Canadian National Railway Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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