Calix is a supplier of telecommunications access equipment for service providers. The company was incorporated in 1999.
Calix is a North American provider of broadband communications access systems and software for fiber- and copper-based network architectures that enable communications service providers to connect to their residential and business subscribers. Calix has shipped over eight million ports of its Unified Access portfolio to more than 900 North American and international customers, whose networks serve over 40 million subscriber lines in total.
Calix maintains facilities in Petaluma, CA, Minneapolis, MN, Boston, MA, Santa Barbara, CA, San Jose, CA, and Richardson, TX in the USA and a facility in Nanjing, China.
|Products||fiber access, copper access, broadband access, IPTV, VOIP, GPON, active Ethernet|
|Key people||CEO: Carl Russo CFO: William Atkins|
|Headquarters||Petaluma, California, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Calix, Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Calix, Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Calix, Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.