Calgon Carbon Corporation Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

16

Calgon Carbon Corporation is a Pittsburgh, Pennsylvania based company that manufactures and markets products that remove contaminants and odors from liquids and gases, both for industrial, municipal, and consumer markets. Calgon Carbon's product lines typically use activated carbon in various forms, UV light technology, or ion exchange technology, and the company is the largest producer of granular activated carbon in the world. The company also offers reactivation services, wherein activated carbon can be recycled.

Originally formed as the Pittsburgh Coke & Chemical Company in the 1940s, the company's main operations are currently centered in North America with branches overseas such as Chemviron Carbon in Europe, Calgon Carbon Japan KK in Japan, Calgon Carbon Thailand Ltd. in Thailand, and Hyde Marine, Inc. As of 2015 Calgon Carbon operates fifteen facilities for manufacturing, reactivation, and equipment in the US, Asia, and Europe, and employs around 1,100 people. In early 2015 the company moved their headquarters from the Pittsburgh suburb of Robinson to nearby Moon Township.

Quick facts about Calgon Carbon Corporation

Founded

1942 (as Pittsburgh Coke & Chemical Company)

Industry

Industrial Processing, Water Treatment

Key people

Randy Dearth (President/CEO)

Traded as

NYSE: CCC S&P 600 Component

Headquarters

Pittsburgh, Pennsylvania

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Calgon Carbon Corporation's estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Major Chemicals is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Calgon Carbon Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Calgon Carbon Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Calgon Carbon Corporation

Company Industry Score
3 Mobile Telecommunications / Wireless Carrier 16
Morgan Stanley Financial Services / Banking 16
Sainsburys Consumer Brands / Grocery 16
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
Sprite Consumer Brands / FMCG 17
TSB Bank Financial Services / Banking 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of Calgon Carbon Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.