Estimated Net Promoter Score is
Altice USA is a subsidiary of Altice NV, and an American cable television provider/multiple system operator with systems serving areas surrounding New York City, and in 16 other states through currently independent subsidiary Suddenlink Communications. Excluding Suddenlink, Altice USA is the fifth-largest cable provider and ninth-largest television provider in the United States, with most customers residing in New York, New Jersey, Connecticut, and parts of Pennsylvania. Altice USA also offers high-speed Internet connections through its Optimum brand name; as well as fiber-optic business class data and voice services across the New York area under the Lightpath brand. Altice USA is the successor to Cablevision Systems Corporation, founded by Charles Dolan.
On September 17, 2015, Netherlands-based Altice NV announced its intention to acquire Cablevision from the Dolan family for $17.7 billion. The deal was approved by the FCC on May 3, 2016 and after approval from various regional regulators such as New Jersey's Board of Public Utilities and the New York Public Service Commission, closed on June 21, 2016. Under the terms of the deal, Altice paid $34.90 in cash for each share in Cablevision and a 22% premium to the company's stock price; Altice also assumed Cablevision's debt. The Cablevision name has been retired, and the company is now known as Altice USA, with Optimum remaining the customer facing brand of the company.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cablevision Systems sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cablevision Systems with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Cablevision Systems based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.