Cable One, Inc. is an American cable service provider and former subsidiary of Graham Holdings Company. The company's name and current focus dates back to 1997; prior to that time the company was known as Post-Newsweek Cable. It is headquartered in Phoenix, Arizona.
Cable One is the 7th largest cable provider in the USA, serving more than 650,000 customers in 19 states with high speed Internet, cable television, and telephone service. Cable One offers wireless Internet service, high-definition programming, and phone service with free local calling, and free unlimited long distance calling in the continental U.S.
| Products | Cable television Internet digital cable high-definition television broadband phone fiber optic internet |
|---|---|
| Industry | Cable TV, broadband phone, Internet |
| Traded as | NYSE: CABO S&P 400 Component |
| Founded | 1986 as Post-Newsweek Cable |
| Headquarters | Phoenix, Arizona, USA |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Television Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Cable One, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Cable One, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Cable One, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.