Cabela's Inc Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

9

Cabela's Inc. is an American direct marketer and specialty retailer of hunting, fishing, boating, camping, shooting, and related outdoor recreation merchandise, based in Sidney, Nebraska. The company was founded by Richard N. Cabela in 1961 and went public in 2004, with that fiscal year's revenue reaching $1.56 billion, a 50% growth since 2001.

The largest Cabela's is also known for the biggest indoor habitat. They are known for their many taxidermies, but what the Cabela's is best known for in Ohio are the live squirrels on their two-story mountain habitat. Its direct marketing operation is one of the largest in the United States. Cabela's mail-order catalogs are shipped to 50 states and 120 countries. More than 120 million catalogs were mailed in its first year as a public company. It also has "Trophy Properties LLC" .

Quick facts about Cabela's Inc

Key people

Dick Cabela (Co-founder, Chairman) Jim Cabela (Co-founder, Vice Chairman) Thomas Millner (CEO) Michael Copeland (Chief operating officer) Brian Linneman (Senior Vice President of Merchandising and Marketing) Ralph Castner (Chief Financial Officer)

Products

Hunting, fishing, and outdoor merchandise

Founded

Chappell, Nebraska, U.S. (1961)

Number of locations

82 (May 2016, U.S. and Canada)

Traded as

NYSE: CAB S&P 400 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Cabela's Inc's estimated NPS of 9 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Other Specialty Stores is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Cabela's Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Cabela's Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Cabela's Inc

Company Industry Score
Verizon Telecommunications / Cable/TV service 7
O2 Telecommunications / Wireless Carrier 7
J.P. Morgan Financial Services / Banking 8
Allianz Financial Services / Banking 8
Visa Financial Services / Credit cards 8
Lyft Travel and Hospitality / Car Rental 9
Yahoo! Consumer Brands / Internet 9
Cabela's Inc Consumer Services / Other Specialty Stores 9
TD Bank Financial Services / Banking 10
KPN Telecommunications / Wireless Carrier 11
Blockbuster on Demand Consumer Brands / Entertainment 11

We have estimated the Net Promoter Score of Cabela's Inc based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.