Burberry logo Burberry Net Promoter Score 2013 Benchmarks

Last known Net Promoter Score is

45

Burberry Group, Inc., is a British luxury fashion house headquartered in London, England. Its main fashion house focuses on and distributes Trench coats, ready-to-wear outerwear, fashion accessories, fragrances, sunglasses, and cosmetics.

Established in 1856 by Thomas Burberry, originally focusing on the development of outdoor attire, the fashion house has moved on to the high fashion market developing and creation of the first of its kind fabric called Gabardine, which is completely breathable and waterproof, exclusively made for the brand. Developing 45 degrees unique pattern-based scarves, trench coats, and other fashion accessories. The first shop opened up in the Haymarket, London, in 1891. Burberry was an independent family controlled company until 1955, when it was reincorporated. The fashion house has dressed notable actors, world leaders, musicians, and athletes.

Its distinctive check pattern has become one of its most widely copied trademarks. Burberry is most famous for its trench coat. Burberry has branded stores and franchises around the world and sells through concessions in third-party stores. Its coats were worn in the trenches of World War I by British soldiers, and for decades thereafter Burberry became so much a part of British culture that Queen Elizabeth II and the Prince of Wales have granted the company Royal Warrants.

Quick facts about Burberry

Key people Sir John Peace (Chairman) Marco Gobbetti (CEO) Christopher Bailey (fashion designer)
Founded 1856; 161 years ago (1856) (Basingstoke, England)
Products Clothing Accessories Perfumes Cosmetics
Revenue £2,514.7 million (2016)
Operating income £402.9 million (2016)

Net Promoter Score for Top Brands compared with Burberry

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Retail/E-tail is 50.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Burberry sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Burberry with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Consumer Brands / Retail/E-tail companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Burberry

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